CANCELLATIONS & AMENDMENTS

To make a booking cancellation or amendment, please email info@oldghostroad.org.nz with your booking reference number, name and a clear description of what change(s) you wish to make. Cancellation and/or amendment requests must be made by the person who made the initial booking.

Cancellations (whether in part or full):

  • Notified more than 21 days prior to your arrival date (i.e. the start of your trip) are eligible for an 80% refund (of the cancelled portion).
  • Notified between 21 days and 72 hours prior to 12 noon on your arrival date (i.e. the start of your trip) are eligible for a 50% refund (of the cancelled portion).
  • Notified less than 72 hours prior to 12 noon on your arrival date (i.e. the start of your trip), or at any point following, are ineligible for any refund (i.e. 100% forfeiture of the cancelled portion).

Amendments (e.g. changes to booking dates and/or accommodation type):

  • Notified more than 21 days prior to your arrival date (i.e. the start of your trip) will not be subject to an amendment fee.
  • Notified between 21 days and 72 hours prior to 12 noon on your arrival date (i.e. the start of your trip) will be subject to a $30 amendment fee.
  • Notified less than 72 hours prior to 12 noon on your arrival date (i.e. the start of your trip) will be subject to a $50 amendment fee.
  • Notified after 12 noon on your arrival date (i.e. the start of your trip) will be treated as cancellations and will be subject to new booking costs.

In order to change booking dates, replacement dates must be provided immediately.

Where an amendment transfers your booking into a higher rate season, the uplift will be payable. Where an amendment transfers your booking into a lower rate season, no refund will apply.

Prices are subject to change. Where a price lesser than you paid becomes available, no refund or post-purchase price adjustment will apply to your existing booking.

Any charges resulting from amendments or additions to bookings will be charged to the credit card supplied with the initial booking.

 

UNFORSEEN EVENTS

Access and use of the trail is subject to the state of the trail.  Similarly, access to and use of facilities/structures along the trail (including accommodation) is subject to the state of the facilities/structures and subject to the state of the trail giving access to the facilities/structures.  It is possible something may occur that, in our discretion, prevents you from using the trail or any facilities/structures on the trail (including accommodation), for example (without limitation), occurrence of weather or other forces of nature including fire or earthquake, action or inaction by any government agency, or significant damage or loss of any track section(s) or facility/structure (including accommodation) (Unforeseen Event).

If, in our discretion, an Unforeseen Event occurs, you acknowledge that you will not have access and use of the affected trail and/or facilities/structures (including accommodation) and that we will have to cancel any bookings you have made.  In the case of an Unforeseen Event, our standard cancellation policies will not apply in these circumstances and you will not be entitled to any refund.  We may allow you to transfer any booking you have made to another date(s) when the Unforeseen Event no longer exists.  However, we have no obligation to do so.