TERMS AND CONDITIONS

Cancellations and Amendments

To make a booking cancellation, amendment, or to place credit on hold, please email info@oldghostroad.org.nz with your booking reference number, name and a clear description of what change(s) you wish to make. Cancellation and/or amendment requests must be made by the person who made the initial booking.

Any additional cost resulting from amendments or additions to bookings can be charged to the credit card that made the initial booking payment – please confirm that this is your preferred method of payment or if you would like to pay another way. 

Refunds will be paid back to the credit/debit card that made the initial payment, or, if that is no longer possible, to the bank account of the person who held that credit/debit card. Refunds cannot be paid to any other person.

Cancellations (whether in part or full)

  • Cancellations more than 3 months prior to start date will incur a $20 administrative fee or a fee equal to 20% of the cancelled portion, whichever is the lesser.
  • Cancellations between 3 months and 21 days prior to start date will incur a cancellation fee equal to 20% of the cancelled portion.
  • Cancellations between 21 days and 72 hours prior to start date will incur a cancellation fee equal to 50% of the cancelled portion.
  • Cancellations less than 72 hours prior to 12 noon on your start date, or at any point following, will incur a cancelation fee equal to 100% of the cancelled portion (i.e. the booking will be non-refundable).

Amendments (changes to dates) and credit holds  

  • Amendments made and/or credit held more than 21 days prior to start date will incur no fee.
  • Amendments made and/or credit held between 21 days and 72 hours prior to start date will incur a non-refundable fee of $30.00.
  • Amendments made and/or credit held less than 72 hours prior to your 12 noon on start date will incur a non-refundable fee of $50.00.
  • Bookings cannot be amended or placed on hold after 12 noon on start date.

Held credit will be valid for use when rebooking OR refundable (in accordance with the policies above) for a maximum of 12 months. If the credit is not used to rebook or cancelled within 12 months, it will be forfeit (and no longer able to be used to rebook, nor refunded). The 12-month hold period is not extendable.

Pricing:

Where your booking moves into a higher rate season (e.g. your booking moves out of the discounted winter period), the uplift will be payable. Where an amendment transfers your booking into a lower rate season, no refund will apply.

Prices are subject to change. Where a price lesser than you paid becomes available, no refund or post-purchase price adjustment will apply to your existing booking.

 

COVID-19 Vaccination Requirements

All trail users aged 12 years and over staying in Old Ghost Road accommodation facilities after December 14th 2021 must have a current Vaccine Pass and be able to present this at any of the trail facilities to any official requiring so.

Trail users with an existing booking who cannot show that they and all those they have booked for have a current Vaccine Pass need to cancel their booking or change their booking to a future date when all in their party are able to present a Vaccine Pass. Users who need to cancel a booking for this reason (and that state this as the reason when cancelling) will receive a full refund.

All trail users making new bookings will be required to state that they and all those they are booking for aged 12 years or older will have a valid Vaccine Pass on their date of visit.

Unforeseen Events

Access and use of the trail is subject to the state of the trail.  Similarly, access to and use of facilities/structures along the trail (including accommodation) is subject to the state of the facilities/structures and subject to the state of the trail giving access to the facilities/structures.  It is possible something may occur that, in our discretion, prevents you from using the trail or any facilities/structures on the trail (including accommodation), for example (without limitation), occurrence of weather or other forces of nature including fire or earthquake, action or inaction by any government agency, or significant damage or loss of any track section(s) or facility/structure (including accommodation) (Unforeseen Event).

If, in our discretion, an Unforeseen Event occurs, you acknowledge that you will not have access and use of the affected trail and/or facilities/structures (including accommodation) and that we will have to cancel any bookings you have made.  In the case of an Unforeseen Event, our standard cancellation policies will not apply in these circumstances and you will not be entitled to any refund.  We may allow you to transfer any booking you have made to another date(s) when the Unforeseen Event no longer exists.  However, we have no obligation to do so.